Return, Refund & Cancellation Policy

This Refund and Cancellation Policy (“Policy”) governs the terms under which orders placed on the Bliva website (“Platform”) may be cancelled, returned, or refunded. The Platform is owned and operated by Oraya Essentials LLP (“Company”, “we”, “us”, or “our”). By placing an order on the Platform, you agree to be bound by this Policy.

1. Order Cancellation

1.1 Cancellation Before Dispatch

Orders may be cancelled only if the cancellation request is raised before the order is dispatched from our warehouse. Once the order has been dispatched, it cannot be cancelled under any circumstances.

1.2 How to Cancel

To request a cancellation, customers must contact our customer support team immediately after placing the order. Cancellation requests are subject to verification and acceptance by the Company.

1.3 Company’s Rights

The Company reserves the right to accept or reject any cancellation request at its sole discretion.

2. No Return & No Refund Policy for Cosmetics

2.1 Non-Returnable Products

Due to the personal care and cosmetic nature of our products, we do not accept returns or refund requests once the product has been delivered, except in cases explicitly mentioned in this Policy.

2.2 Hygiene & Safety Compliance

This policy is in accordance with hygiene, safety, and quality standards applicable to cosmetic products and is compliant with applicable Indian laws.

3. Manufacturing Defects (Exception)

3.1 Defective Products

Refunds or replacements may be considered only in the rare event of a manufacturing defect, subject to verification.

3.2 Reporting Timeline

Any manufacturing defect must be returned within 3 (three) days of receipt of the product, along with:

• Clear images/videos of the product
• Order ID and invoice copy

3.3 Verification & Final Decision

All claims are reviewed on a case-to-case basis. The Company reserves the exclusive right to determine whether a product qualifies as defective. The Company’s decision shall be final and binding.

4. Damaged Products During Shipping

4.1 Do Not Accept Damaged Parcels

If the outer packaging or product appears damaged at the time of delivery, do not accept the delivery.

4.2 Immediate Intimation Required

Customers must immediately contact our customer care number and inform us of the issue. Failure to do so may result in the claim being rejected.

4.3 Post-Delivery Damage

Damage reported after accepting the delivery may not be eligible for replacement or refund.

5. Refund Processing (If Approved)

5.1 Refund Timeline

If a refund is approved by the Company, the amount will be processed within 15 (fifteen) working days to the original mode of payment.

Replacement or exchange products will be delivered within 3-4 days, subject to time taken by courier agents.

5.2 Non-Transferable

Refunds will only be made to the original payment source used while placing the order.

6. Limitation of Liability

• Customer dissatisfaction arising from personal preferences
• Incorrect usage or storage of products
• Allergic reactions unless proven manufacturing defects

7. Legal Compliance

This Policy is governed by and construed in accordance with the Information Technology Act, 2000, Consumer Protection Act, 2019, and Consumer Protection (E-Commerce) Rules, 2020.

Any disputes shall be subject to the exclusive jurisdiction of courts located at the registered address of the Company.

8. Contact Information

Legal Note

Oraya Essentials LLP reserves the right to modify this Policy at any time without prior notice. Continued use of the Platform constitutes acceptance of the updated Policy.