Terms & Conditions (Terms of Use)

1. Legal Status of This Document

This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder, as applicable, and the amended provisions pertaining to electronic records. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, requiring publication of Terms of Use, Privacy Policy, and other policies for access or usage of the Platform.

2. Platform Ownership & Definitions

The website www.bliva.in, including its related pages and features (hereinafter referred to as the “Platform”), is owned and operated by Oraya Essentials LLP,:

(Hereinafter referred to as “Platform Owner”, “Company”, “we”, “us”, or “our”)

• “You”, “Your”, “User” means any natural or legal person accessing or using the Platform.
• “Services” include browsing, purchasing products, customer support, and other services offered through the Platform.

3. Acceptance of Terms

• These Terms & Conditions
• Privacy Policy
• Shipping & Delivery Policy
• Return, Refund & Cancellation Policy

If you do not agree, you must not access or use the Platform.

4. Eligibility & Account Responsibility

• You agree to provide true, accurate, and complete information
• You are responsible for maintaining confidentiality of your account
• All activities through your account shall be deemed to be done by you

5. Products, Orders & Transactions

• All purchases constitute a legally binding contract once payment is processed
• Orders may be cancelled only before dispatch
• Cosmetic products are non-returnable and non-refundable except manufacturing defects

6. Pricing & Payments

• Prices are displayed in INR
• The Company may modify prices or offers without notice
• Payments are processed via secure third-party gateways
• Improper chargebacks may result in legal action

7. Shipping & Delivery

• Orders shipped via registered courier services or India Post
• Delivery timelines are estimates
• The Company is not liable for delays post dispatch

8. Use of Platform

• Unlawful or prohibited use is strictly forbidden
• No malicious or harmful content may be uploaded
• Violation may result in suspension or legal action

9. Intellectual Property Rights

All logos, text, images, designs, layouts, and graphics are the exclusive property of Oraya Essentials LLP and protected under applicable laws.

10. Third-Party Links

The Platform may contain links to third-party websites. The Company is not responsible for their content or practices.

11. Disclaimer of Warranties

The Platform is provided on an “as is” and “as available” basis without warranties of any kind.

12. Limitation of Liability

Oraya Essentials LLP shall not be liable for indirect or consequential damages arising from use of the Platform.

13. Indemnity

You agree to indemnify Oraya Essentials LLP against claims arising from your breach of these Terms.

14. Force Majeure

The Company shall not be liable for delays caused by events beyond reasonable control.

15. Modification of Terms

The Company may update these Terms at any time. Continued use constitutes acceptance.

16. Governing Law & Jurisdiction

These Terms shall be governed by laws of India and subject to Indian courts.

17. Contact & Grievance Redressal

18. Policy Precedence & Interpretation

In case of conflict, the specific policy shall prevail over general terms.